FAQs

Your order status will be available after your order has been placed, by simply clicking on the account link at the top right corner of every page of our site.

From there, you will be able to view information about your order. If you have not created an account, simply chat with us. Or call or text us at (219) 322-2700 and we'll be happy to assist you.

Please contact an Albert's Diamond Jewelers online specialist at (219) 322-2700 as soon as possible.

Please be aware that some orders are shipped immediately upon placement due to our fast-shipping times. Albert's Diamond Jewelers can only change or cancel orders prior to shipment.

Items purchased between December 1, 2026 and January 24, 2027 may be returned or exchanged through January 24, 2027, provided they are not special orders and shipping costs are covered by the customer.

Special orders include engraved items and merchandise not regularly stocked. Items showing wear, damage, alterations, or resizing by another jeweler cannot be returned. Watches with removed tamper seals are subject to a 10% restocking fee.

With our 30 day return policy, you can be sure that you have made the right purchase. Simply return or exchange any item within 30 days of purchase date or ship date as long as it was not a special order, and you pay for shipping costs.

Special order items include, but are not limited to, any items that have been engraved and items that are not currently in stock. Items showing signs of wear, or those that have been altered, resized (by a jeweler other than Albert's Diamond Jewelers), or damaged in any way cannot be accepted for return. Any watches that have the tamper seal removed will require an additional 10% restock fee.

Albert's Diamond Jewelers reserves the right to cancel orders and refund customers' money due to pricing errors or for any reason, including product going out of stock and system errors. In all cases, the purchaser will be contacted at time of cancellation and refunded in full.

Military discounts are not currently available online. Please visit our showroom with a valid military ID and our team will be happy to assist you.

Most pickup orders are ready within one hour after processing. You'll receive an email and text notification when your order is ready. A valid ID is required for pickup, and curbside pickup is available.

• Free UPS 2-Day Shipping on orders over $200
• UPS 2-Day Shipping: $20 for orders under $200
• UPS Next Day Air Saver: $30

Yes. Orders valued at $200 or more require an adult signature upon delivery.

Orders placed Monday through Friday generally ship within 1-2 business days. Orders placed on weekends ship the following business day.

Custom pieces and Build Your Own Engagement Rings may require 6-8 weeks for delivery.

Not at this time.

All shipments arrive in discreet UPS packaging. Albert's Diamond Jewelers will not appear on the outside of the package.

No. We do not currently ship to P.O. Boxes, APO, or FPO addresses.

Online purchases can only be shipped within the United States.

Visa, Mastercard, American Express, Discover (in-store only), Apple Pay, Google Pay, PayPal, Wells Fargo Financing, Affirm, and Acima.

Yes. Albert's uses SSL encryption and secure payment processing. Credit card information is never stored on our servers.

No. Albert's credit accounts are currently available for in-store purchases only.

Not at this time. Please call (219) 322-2700 for account assistance.

Yes. Payments can be made online through our payment portal.

Yes. A 6-month layaway program is available in-store.

Gift cards are currently accepted in-store only.

The Albert's Peace of Mind Plan is available in-store only.

Please contact our team at (219) 322-2700 for assistance.

Yes. Contact us directly to discuss engraving options and pricing.

Yes. We offer professional cleaning and inspection services, even for jewelry purchased elsewhere.

No. Pandora purchases must be made through Albert's website for pickup at our Schererville showroom.

Pandora.net purchases may be exchanged in-store with proof of purchase.

Yes. Complimentary Pandora cleaning is available. Cleaning typically takes up to four days.

Yes. Appointments are required for ear piercing and permanent jewelry services.

Visit our Ear Piercing and Permanent Jewelry pages or schedule an appointment with our team.